CHALLENGES FACED BY CHILDLINE KENYA IN 2016 WHILE PROVIDING SERVICES TO CHILDREN
- A very high demand for the helpline service versus a low capacity of the helpline call centre to respond. In 2016, a total of 938,909 attempts were made to reach the helpline but only 43% of these were responded to. Childline is currently exploring several ways to expand the Call Centre’s capacity (human resource and infrastructure) and increase our response rate to a minimum of 80%. We invite donors and individuals of good will to support us in meeting our target.
- The current un-coordinated referral system in Kenya affects the Helpline’s response to children’s concern and access to holistic child protection services. To resolve this Childline Kenya together with the Department of Children Services (DCS) and like-minded organizations are implementing a three-pronged solution:
- Development standard case management procedures to guide child protection referral countrywide with the DCS at the centre of the coordination efforts.
- Map-out credible child protection services at the Sub-Counties (Rescue, shelter, medical, justice, and livelihood) for ease of referral of children and their families for support. This MUST be done in all counties. So far we are working in 8 counties i.e. Kwale, Kilifi, Mombasa, Lamu, Taita Taveta, Busia, Kisumu, and Nairobi.
- Decentralize the Helpline service to the Counties through linkage with the national child protection information management system (CPIMS) Apart from better coordination and feedback on cases reported through the helpline, this will also ensure national child protection trends are availed at a central depository.
- Awareness creation – Not all children in Kenya are aware that the national child helpline service exists. Many children in need therefore suffer in silence while help is only a call away. Childline is committed to ensure that every child in Kenya can access the service when they need to. A series of campaigns are scheduled in 2017 to educate the public on child abuse as well as available platforms to report abuse in Kenya. see the upcoming Shine A Light Campaign
Sandra, a 10 year old girl lives with her uncle and his wife. Sandra is always beaten and shouted at. She is called names like Satan (shetani), and told she is a thief like her father, and is also denied food at times. She is warned not to share the mistreatmentRead more...
For the past 10 years, Childline Kenya has been providing access to rescue, counseling, safe shelter, medical care, legal support and reintegration to children in need. Through the helpline 116, we provide a service aimed at providing a voice for the Kenyan Child.Read more...
In November 2006, the Helpline received its first call. 10 years later, the Childline Kenya staff commemorated this anniversary with a festival dubbed “Tumekuwa - Tamasha la Utamaduni, Michezo na Ulinzi Kwa Watoto”.Read more...
A very high demand for the helpline service versus a low capacity of the helpline call centre to respond. In 2016, a total of 938,909 attempts were made to reach the helpline but only 43% of these were responded to.Read more...