Keeping Children safe

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Childline Kenya works in partnership with the Government to STOP child abuse and provide a safe environment for all children. We offer the only nationwide helpline service dedicated to children that runs 24 hours toll free, and is accessible by simply dialing 116.


A society where children’s rights and dignity are upheld at all times


To promote child rights and enhance child protection through ICT innovations.


Our Story

Childline Kenya was established in response to the state of child protection in Kenya and the manner in which abuse cases were being reported and handled. The underlying need within the child protection sector was:

  • Inadequate comprehensive child protection services for children in Kenya and
  • Limited coordination mechanisms to respond to child protection issues among partners and emergency service providers.

Childline Kenya was therefore established to create an enabling environment for children to voice their concerns, be listened to and be linked with essential services through a coordinated referral system Nationwide. It was founded, as an NGO, by Plan International, SOS Children’s Villages and the Kenya Alliance for the Advancement of Children (KAACR). It was registered in 2005 by the NGO Coordination Board.

In 2006, Childline Kenya and its partners launched the toll free helpline with 11 digits 0800 221 0800. The first call was received in November 2006.

Partnership with the Department of Children Services

From 1998 to 2008, The Government of Kenya through the Department of Children Services (DCS) ran a Crisis Desk in Nyayo House for children in distress which faced several challenges. On the other hand, Childline Kenya was operating the toll free child helpline number 0800 221 0800 and also faced challenges.

In 2007, both the Department of Children Services and Childline Kenya decided to join efforts and maximize on their strengths in prevention and response to child abuse.

This saw the birth of the National Child Helpline Service in 2008.

A short toll free number – 116 was allocated by the Communication Authority of Kenya to the Department of Children Services. The Department of Children Services is the custodian of the Helpline number (116) while Childline Kenya manages the Helpline on a day-to-day basis.


State of the Kenyan Child as Reported by Childline Kenya

January 12 2017

View our data on the state of Kenyan Child

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Challenges faced by Childline Kenya in 2016 while providing services to children

Feb 2 2017

A very high demand for the helpline service versus a low capacity of the helpline call centre to respond. In 2016, a total of 938,909 attempts were made to reach the helpline but only 43% of these were responded to.

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The Child Helpline Turns 10 years!

Feb 27 2017

In November 2006, the Helpline received its first call. 10 years later, the Childline Kenya staff commemorated this anniversary with a festival dubbed “Tumekuwa - Tamasha la Utamaduni, Michezo na Ulinzi Kwa Watoto”.

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Shine A Light Campaign

March 15 2017

For the past 10 years, Childline Kenya has been providing access to rescue, counseling, safe shelter, medical care, legal support and reintegration to children in need. Through the helpline 116, we provide a service aimed at providing a voice for the Kenyan Child.

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The Team

George Otiu-Kidenda
Technical Advisor to the Senior Management Team

Martha Sunda
Senior Management Team Leader & Call Centre Coordinator

Pauline Wambui
Programme Coordinator, Outreach programme

Rita Munyae
Resource Mobilization

Millicent Odongo
Human Resource

Brian Anami

Board Members

Mr. George Okado
Chair Person

Mr. Japheth Njenga
Director Finance Committee, member

Dr. Jessy Benawra
Director Resource Mobilization, member

Mrs. Marcelina Obudo