Keeping Children safe

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Childline Kenya works in partnership with the Government to STOP child abuse and provide a safe environment for all children. We offer the only nationwide helpline service dedicated to children that runs 24 hours toll free, and is accessible by simply dialing 116.


A society where children’s rights and dignity are upheld at all times


To promote child rights and enhance child protection through ICT innovations.


Our Story

Childline Kenya was established in response to the state of child protection in Kenya and the manner in which abuse cases were being reported and handled. The underlying need within the child protection sector was:

  • Inadequate comprehensive child protection services for children in Kenya and
  • Limited coordination mechanisms to respond to child protection issues among partners and emergency service providers.

Childline Kenya was therefore established to create an enabling environment for children to voice their concerns, be listened to and be linked with essential services through a coordinated referral system Nationwide. It was founded, as an NGO, by Plan International, SOS Children’s Villages and the Kenya Alliance for the Advancement of Children (KAACR). It was registered in 2005 by the NGO Coordination Board.

In 2006, Childline Kenya and its partners launched the toll free helpline with 11 digits 0800 221 0800. The first call was received in November 2006.

Partnership with the Department of Children Services

From 1998 to 2008, The Government of Kenya through the Department of Children Services (DCS) ran a Crisis Desk in Nyayo House for children in distress which faced several challenges. On the other hand, Childline Kenya was operating the toll free child helpline number 0800 221 0800 and also faced challenges.

In 2007, both the Department of Children Services and Childline Kenya decided to join efforts and maximize on their strengths in prevention and response to child abuse.

This saw the birth of the National Child Helpline Service in 2008.

A short toll free number – 116 was allocated by the Communication Authority of Kenya to the Department of Children Services. The Department of Children Services is the custodian of the Helpline number (116) while Childline Kenya manages the Helpline on a day-to-day basis.




    08-May-17 21:41

    A very high demand for the helpline service versus a low capacity of the helpline call centre to respond. In 2016, a total of 938,909 attempts were made to reach the helpline but only 43% of these were responded to.



    08-May-17 21:43

    In November 2006, the Helpline received its first call. 10 years later, the Childline Kenya staff commemorated this anniversary with a festival dubbed “Tumekuwa - Tamasha la Utamaduni, Michezo na Ulinzi Kwa Watoto”.



    08-May-17 21:55

    For the past 10 years, Childline Kenya has been providing access to rescue, counseling, safe shelter, medical care, legal support and reintegration to children in need. Through the helpline 116, we provide a service aimed at providing a voice for the Kenyan Child.



    08-May-17 21:57

    Sandra, a 10 year old girl lives with her uncle and his wife. Sandra is always beaten and shouted at. She is called names like Satan (shetani), and told she is a thief like her father, and is also denied food at times. She is warned not to share the mistreatment


In the News

  • Nairobi has most cases of reported child abuse, study shows

    More than 33,929 cases of child abuse have been reported in the last 10 years, Child Protection Report (2006-2016) shows.


  • Abuse, neglect batter lives of Kenyan children

    For a month, the neighbours begged Pascal’s older siblings to take their ailing three-year-old brother to the hospital, to no avail. By the time the children’s department stepped in to rescue the unconscious child, his body had been ravaged by HIV, malnutrition and tuberculosis.


  • Child line Kenya officially launches campaign to end vice

    Residents of Dandora in Nairobi county yesterday came to the rescue of an 11 year old boy who was allegedly being physically abused by his mother, for having poor handwriting. However as Jasmine Wambui reports, there is hope that such cases will be a thing of the past after child-line Kenya today officially launched a campaign to end child abuse .


  • Nearly 800 children abused in first half of 2016, data shows

    Nearly 800 children were abused in Kenya in the first half of 2016, according to the latest data. The child welfare organisation Childline Kenya says that three of four abuse cases could cause irreversible physiological and mental damage to the children. The abuses were sexual and physical and of neglect.


  • Child Abuse in Kenya and Why Childline is the Only Savior

    Child abuse involves all forms of physical or emotional ill-treatment, sexual abuse, neglect or negligent treatment or commercial or other exploitation, resulting in actual or potential harm to the child’s health, survival, development or dignity in the context of a relationship of responsibility, trust or power.


  • Child Negligence Top Among Cases of Child Abuse Cases in Kenya

    If you want to know what it’s like to survive hell and still come out shining brighter than the sun, just look into the eyes of a child who has survived intense damage and refused to allow it to destroy their softness.


  • Ebru Tv Partners With Childline Kenya

    Ebru Tv has made a one year agreement with Childline Kenya organization in efforts to curb child abuse. Any case of child abuse to be reported by dialing 116.


  • Child-Father Crisis

    This year the 16 th day of June was a special day as Father’s day coincided with the Day of the African child. For children with present fathers it was indeed a special day, but for those without for whatever reason, it is a sorry state of affairs.



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The Team

Martha Sunda
Senior Management Team Leader

Board Members

Mr. George Okado

Mr. Japheth Njenga
Director Finance Committee, member

Dr. Jessy Benawra
Director Resource Mobilization, member

Mrs. Marcelina Obudo