Childline Kenya was established in response to the state of child protection in Kenya and the manner in which abuse cases were being reported and handled. The underlying need within the child protection sector was:
- Inadequate comprehensive child protection services for children in Kenya and
- Limited coordination mechanisms to respond to child protection issues among partners and emergency service providers.
Childline Kenya was therefore established to create an enabling environment for children to voice their concerns, be listened to and be linked with essential services through a coordinated referral system Nationwide. It was founded, as an NGO, by Plan International, SOS Children’s Villages and the Kenya Alliance for the Advancement of Children (KAACR). It was registered in 2005 by the NGO Coordination Board.
In 2006, Childline Kenya and its partners launched the toll free helpline with 11 digits 0800 221 0800. The first call was received in November 2006.