Keeping Children safe

Our Strategy

Increased awareness on child protection services including the fact that child abuse is not normal; and that everybody has a role to play in child protection; and that the child helpline service exists to respond to children’s concerns on a 24-hour basis, toll-free.

Optimized access to child protection services by promoting creativity and opportunities that ensure all children can access child protection services whenever they require to do so from anywhere in Kenya.

Strengthened response to reported cases by linking children in need of care and protection to the services they require. We also build the capacity of child protection actors throughout the country to ensure services provided are of the highest standards and in line with legal provisions.

Strengthened management to continually to provide efficient and effective operations in all its functions

Enhanced Board Oversight for effective and efficient support to Childline’s management team

Core Values


Our Story

Childline Kenya was established in response to the state of child protection in Kenya and the manner in which abuse cases were being reported and handled. The underlying need within the child protection sector was:

  • Inadequate comprehensive child protection services for children in Kenya and
  • Limited coordination mechanisms to respond to child protection issues among partners and emergency service providers.

Childline Kenya was therefore established to create an enabling environment for children to voice their concerns, be listened to and be linked with essential services through a coordinated referral system Nationwide. It was founded, as an NGO, by Plan International, SOS Children’s Villages and the Kenya Alliance for the Advancement of Children (KAACR). It was registered in 2005 by the NGO Coordination Board.

In 2006, Childline Kenya and its partners launched the toll free helpline with 11 digits 0800 221 0800. The first call was received in November 2006.

In 2008 Childline Kenya and the Department of Children services launched the three-digit Helpline number, 116, which was easier to remember, and was also available on mobile devices for free from anywhere in Kenya. Through the Helpline, children can reach out to report abuse and other concerns that cause distress to them and receive the necessary support including immediate counseling and effective referral to child protection services. Other members of the public also access the Helpline to report cases on behalf of children

Board of Directors

George W. Okado

Board Chairman

Martha K. Sunda

Executive Director, Board Secretary (Ex-Officio)

Japheth G. Njenga

Board Treasurer

Marcellina A. Obudo

Board Member

Jaswinder K. Benawra

Board Member

Our Partnerships

Childline’s work is the product of useful partnerships as follows.

Partnership with the Government of Kenya

In a public private partnership arrangement, Childline Kenya and the Government of Kenya, through the Department of Children Services, manage the Child Helpline 116. The number 116 belongs to the Government and Childline manages it on behalf of the Government as a technical partner. Response to cases reported through the Helpline is coordinated by the children officers situated at the County and Sub-county levels allover Kenya and the data subsequently fed into the National Child Protection Information Management System.

Development Partnerships

These are partners who offer financial support and technical support. Our current development partners include:

  1. Government of Kenya
  3. Terre des Hommes, Netherlands
  4. GlobalGiving
  5. CAF America
  6. Child Helpline International
  7. Sexual and Reproductive Health and Rights Alliance-Kenya
  8. Several individuals who continue to support our work

Referral Partnerships

These are institutions, organizations and individuals who provide various child protection services. It is to these entities that cases reported through the Helpline are referred for additional services and support. The services offered include but are not limited to:

  1. Child Therapy
  2. Medical Support
  3. Legal Aid
  4. Mediation and Family Therapy
  5. Rescue services
  6. Temporary Shelter

Resource Center

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News & Updates


Case Stories

Meet the "Unknown” Children of Kenya

Location: Unknown
Age: 9 - 10 Years

A concerned neighbor would only hear a child crying in pain almost on a daily basis. The neighbor did not know what exactly was happening to the child but suspected something was not right.

See Story

Child Neglect

Location: Nairobi
Age: 3 Years

The case of Sam* was reported to the helpline by a Good Samaritan.  The child was living with four of his elder siblings who were adults after the death of their parents.  He was HIV positive.

See Story

Sexual Abuse

Location: Kisumu
Age: 3 Years

A three-year-old girl, Ruth, was defiled by a man who was out on a revenge mission against the girl’s mother. She had been left in the house alone while the mother went to entertain herself in a local bar.

See Story

Child Labour

Location: Meru
Age: 8 Years

"Hiyo ni 116? Nataka kuripoti kesi” (Is that the child helpline 116 service? I would like to report a case). The caller, a concerned neighbor, went ahead to report of an eight year old girl called Terry* who had been employed as a house help.

See Story

Emotional Abuse

Location: Nairobi
Age: 10 Years

Sandra, a 10-year-old girl lives with her uncle and his wife. Sandra is always beaten and shouted at. She is called names like Satan (shetani), and told she is a thief like her father, and is also denied food at times. 

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Physical Abuse

Location: Nairobi
Age: 7 Years

A case involving 7-year-old *Jessica was reported to the helpline by a concerned neighbour. Jessica lived with her mother and stepfather and had a younger sister who was 3 years old.

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Female Genital Mutilation

Location: Kajiado
Age: 13 Years

Jennifer called to report that her parents wanted her to undergo female Genital Mutilation during the school holiday. Jennifer was thirteen years old and in standard six.

See Story